Returns & Exchanges
You've got 14 days from delivery to return or exchange your order.
UK customers: start your return
You'll need:
- Your order number, typed exactly as it appears on your order confirmation email
- The email address you ordered with
- The postcode the order was delivered to
The portal generates a Royal Mail Tracked 48 label. The cost of the label is deducted from your refund.
Want an exchange?
Choose Exchange in the portal, then write the product and size you'd like on your packing slip and put it in the parcel.
What happens next
Once your return arrives and we've checked it, we'll refund you to your original payment method or send out your exchange within 3 working days.
Conditions
- Items must be unworn, with tags attached and in the original cotton dust bag
- Anything showing signs of wear can't be refunded or exchanged
- Sale and discounted items are not eligible for returns or exchanges
International customers
We can't generate return labels outside the UK. Email support@baggys.uk with your order number and we'll send you our returns address. Return postage is at your own cost.
Portal not working?
Check your order number matches your confirmation email exactly, and use the postcode the order was delivered to. Still stuck? Email support@baggys.uk with your order number and we'll sort it.