Returns & Exchanges

Our Returns Policy:

If you’re looking to return or exchange your order for whatever reason, you can return the item within 14 days of purchase. You can return your product for an exchange or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Return shipping is at the buyer's expense. The shipping cost will be deducted from the refund. We will provide a Royal Mail Tracked 48 returns label, charged at the current rate
• Returned items will only be refunded or exchanged if they have the tags still on and include the original cotton dust bag
• Returned items must be unworn, if there are any visible signs of wear or use, we will not issue a refund or exchange
• For exchanged products the customer will be invoiced for shipping both ways
• Discounted or sale items cannot be refunded or exchanged

Please include a note with your order containing the following details: your name, order number, phone number, product details, and whether you are requesting an exchange

To initiate a return, please complete the following steps:

•   Visit Baggys.uk
•   Select Account and log in using the email you used to purchase.
•   Enter the one-time 6-digit code sent to your email.
•   Select the order you want to return.
•   Click Request Return and complete the form.
•   Once your return is approved, we will send you a return label.

For Exchanges:

•   Follow the return steps above.
•   In the NOTES section of the return request form, clearly state EXCHANGE, along with the product and size you want.
•   Buyers must pay for return shipping and will receive an invoice for the shipping cost of the new item.
• Please include a note with your order containing the following details:
•   Your name
•   Your order number
•   Your phone number
•   Product details
•   Whether you are requesting a refund or exchange
• If you need any assistance, please email support@baggys.uk